One Size Does Not Fit All

One Size Does Not Fit All Golden Rule Who hasn’t heard of the Golden Rule – Do unto others as you would have others do unto you? Most companies try to provide good customer service by encouraging their employees to model the Golden Rule – to treat others as you would like to be treated. But in a luxury industry like wine, we’ve got to go beyond that and look to high-end retailers and service providers like Nordstrom’s, Tiffany’s, Ritz-Carlton, etc. for examples of truly phenomenal service. Successful wineries have learned that it isn’t enough to just be polite or… Read more »