Caller Communication Styles

Ring-Ring – Who’s There? Caller Communication Styles Every customer is different in their relationship with us, and in their relationship with wine.  But most importantly, each one is also different in terms of their own behavior and communication styles, irrespective of us.  We get lots of visual clues about this when they are across the bar from us in our tasting rooms.  But how do we figure this out when they call us on the phone? We all know the Golden Rule – treat others as we want to be treated.  At WISE we believe in the Platinum Rule –… Read more »