116 – Outbound Phone Sales Mastery Certification

$700

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(Level I Certificate)

Hours: 16
Cost: $700
Prerequisite: #112 Inside Sales Professional (unless student tests out)

Overview: This 2-day course focuses on the key elements for success for outbound phone sales. Content covers:

  • Strategies of success
  • Defining the list and the offer
  • Your Script
  • Advanced phone sales techniques
  • Establishing Rapport
  • Buying Signals & Closing
  • Up-Selling & Cross-Selling
  • Skillful Questioning
  • Handling Objections
  • Metrics
  • More

Successful completion of this course will result in earning a WISE Advanced Phone Sales Professional Certificate, Level I.

Best suited for:

  • Current winery customer service or inside sales employees who want to improve their effectiveness
  • Current winery customer service or inside sales employees as they prepare to advance and/or want to add more value to the integrated winery consumer direct programs

Also appropriate for:

  • Those with no industry experience who want to work in winery customer service or inside sales
  • Wine retailer professionals

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