Customer Service

Focusing on Quality over Quantity

Focusing on Quality over Quantity

Inspiration from one of the World’s Top Restaurants – Don Julio One of our WISE employees, Tristyne, was traveling last month and filling up her ‘hospitality well’. She just returned from an amazing trip to Argentina and came back with some great insights. This trip was full of amazing wines…

Reopening. What to Expect.

Reopening. What to Expect.

The U.S. Travel Association with MMGY Global recently released a report on travel intentions in this season of COVID. No surprise that fewer people will be traveling in the next six months. Factors that have the greatest impact on willingness to travel will be whether there is a decline in…

To tip or not to tip…

To tip or not to tip…

To tip or not to tip…that is the question facing many tasting rooms today. A few years ago, if you had asked us at WISE how we felt, many of our instructors and our leadership would have been against the notion of tipping. We are hospitality – we eat, sleep,…