Inside Sales Professional Certification #112

Course Overview

This course focuses on the potentially lucrative DTC phone sales channel. Attendees will build confidence in handling inbound and outbound sales calls, explore needs and behaviors of the phone customer, and develop a foundation to drive helpful sales. At the completion of this course, students will have the tools they need to build a repeatable process that increases their confidence and improves their telephone sales success.

Inside sales professionals will gain a new appreciation of the following:

• Challenges and opportunities of communicating by phone
• Customer service in a one dimensional medium
• Inbound sales success
• Customer buying behaviors and interactions
• The secrets to outbound call success
• Wine tasting techniques

Coach: Susan Cole, WISE Coaching Team Member
Hours: 12
Cost: $400
Certification Requirements: Wine Fluency #101 Course or Wine Fluency #101 – Test. (Can be taken in any order, but must complete these courses to achieve certification for WISE #112)

Successful completion of this course (a passing grade of 75% or higher on the test) allows the participant to be eligible for certification for the following course: WISE #116 Outbound Phone Sales Professional Certification, and WISE #216 Outbound Phone Sales Management Certification.

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