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This course is designed for brand new managers to better understand their new responsibilities, professional expectations, and how to apply best practices. Attendees leave this course with a better understanding of the skills required to manage the people that drive a successful winery.

Unlock the full potential of your Direct-to-Consumer winery business with WISE’s 3-hour Mastering Benchmarking session, tailored for DTC Managers and above.

This course is ideal for employees of a winery or wine retailer who talk to customers on the phone, winery customer service or call center employees who want to improve their effectiveness, and winery employees who wish to learn customer service and phone sales best practices. It is also appropriate for those seeking to begin their career in the wine industry in either a customer service or inside sales role.

This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.

WISE in partnership with RedChirp have combined efforts to help wineries elevate their communications via text messaging.

The goal of this course is to develop professional skills for winery marketing personnel to identify and sell multiple wine gifts to businesses.

A two-part workshop that helps wineries create smarter, more profitable email programs — even if they’re just getting started. Participants will walk away with clear frameworks, templates, and action plans they can apply immediately to improve results.

This certification class is designed for current Outbound Phone Sales Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of outbound phone sales best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with outbound phone sales experience who are seeking to expand their role.

A two-part workshop that helps wineries create smarter, more profitable email programs — even if they’re just getting started. Participants will walk away with clear frameworks, templates, and action plans they can apply immediately to improve results.

This comprehensive course is designed to raise the bar for wine industry leaders by sharpening communication and people management skills while building financial acumen. Note: WISE #201 is an opportunity to purchase WISE #202 People Management and WISE #203 Demystifying Finance & Accounting as a package for more cost-effective savings.