This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.
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29AprApril 29, 30, May 1 & 7Online
Sessions
Session 1
Tue 29 Apr 09:00 PDT - Tue 29 Apr 12:00 PDTOnlineSession 2
Wed 30 Apr 09:00 PDT - Wed 30 Apr 12:00 PDTOnlineSession 3
Thu 01 May 09:00 PDT - Thu 01 May 12:00 PDTOnlineSession 4
Wed 07 May 09:00 PDT - Wed 07 May 12:00 PDTOnline- $425.00 excl. Tax
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15JulJuly 15, 16, 17 & 24Online
Sessions
Session 1
Tue 15 Jul 09:00 PDT - Tue 15 Jul 12:00 PDTOnlineSession 2
Wed 16 Jul 09:00 PDT - Wed 16 Jul 12:00 PDTOnlineSession 3
Thu 17 Jul 09:00 PDT - Thu 17 Jul 12:00 PDTOnlineSession 4
Thu 24 Jul 09:00 PDT - Thu 24 Jul 12:00 PDTOnline- $425.00 excl. Tax
Description
This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.
Wine club professionals will gain new insights and enhanced skills in the following areas:
- Telling the story of your wine club
- DTC terminology as it applies to a wine club
- Data management essentials, drivers, and reporting tools
- Wine club systems and materials
- Working with consumers
- Event management and best practices
- Compliance complexities
- Managing up and sharing information inside your organization
Certification Requirements
In order to receive certification for this course, attendees will also need to complete WISE #101 Wine Fluency (course or test out). These requirements can be completed in any order but all requirements must be completed to obtain certification.
