This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.
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13JunJune 13, 14, 15, & 22, 9am - 12pm PTOnline
Sessions
Session 1
Tue 13 Jun 09:00 PDT - Tue 13 Jun 12:00 PDTOnlineSession 2
Wed 14 Jun 09:00 PDT - Wed 14 Jun 12:00 PDTOnlineSession 3
Thu 15 Jun 09:00 PDT - Thu 15 Jun 12:00 PDTOnlineSession 4
Thu 22 Jun 09:00 PDT - Thu 22 Jun 12:30 PDTOnline- $400.00 excl. Tax
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08AugAugust 8, 9, 10, & 17, 9am - 12pm PTOnline
Sessions
Session 1
Tue 08 Aug 09:00 PDT - Tue 08 Aug 12:00 PDTOnlineSession 2
Wed 09 Aug 09:00 PDT - Wed 09 Aug 12:00 PDTOnlineSession 3
Thu 10 Aug 09:00 PDT - Thu 10 Aug 12:00 PDTOnlineSession 4
Thu 17 Aug 09:00 PDT - Thu 17 Aug 12:00 PDTOnline- $400.00 excl. Tax
Description
This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.
Wine club professionals will gain new insights and enhanced skills in the following areas:
- Telling the story of your wine club
- DTC terminology as it applies to a wine club
- Data management essentials, drivers, and reporting tools
- Wine club systems and materials
- Working with consumers
- Event management and best practices
- Compliance complexities
- Managing up and sharing information inside your organization
Certification Requirements
In order to receive certification for this course, attendees will also need to complete WISE #101 Wine Fluency (course or test out). These requirements can be completed in any order but all requirements must be completed to obtain certification.
