WISE #113 Wine Club Professional Certification

This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.

  • 09
    Jul
    July 9, 10, 11 & 16
    Online
    Session information
    Sessions
    Session 1
    Tue 09 Jul 09:00 PDT - Tue 09 Jul 12:00 PDT
    Online
    Session 2
    Wed 10 Jul 09:00 PDT - Wed 10 Jul 12:00 PDT
    Online
    Session 3
    Thu 11 Jul 09:00 PDT - Thu 11 Jul 12:00 PDT
    Online
    Session 4
    Tue 16 Jul 09:00 PDT - Tue 16 Jul 12:00 PDT
    Online
    • $400.00 excl. Tax
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Description

This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.

Wine club professionals will gain new insights and enhanced skills in the following areas:

  • Telling the story of your wine club
  • DTC terminology as it applies to a wine club
  • Data management essentials, drivers, and reporting tools
  • Wine club systems and materials
  • Working with consumers
  • Event management and best practices
  • Compliance complexities
  • Managing up and sharing information inside your organization

Certification Requirements

In order to receive certification for this course, attendees will also need to complete WISE #101 Wine Fluency (course or test out). These requirements can be completed in any order but all requirements must be completed to obtain certification.