This course is ideal for employees of a winery or wine retailer who talk to customers on the phone, winery customer service or call center employees who want to improve their effectiveness, and winery employees who wish to learn customer service and phone sales best practices. It is also appropriate for those seeking to begin their career in the wine industry in either a customer service or inside sales role.
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Description
This course focuses on the potentially lucrative DTC phone sales channel. Attendees will build confidence in handling inbound and outbound sales calls, explore needs and behaviors of the phone customer, and develop a foundation to drive helpful sales. At the completion of this course, students will have the tools they need to build a repeatable process that increases their confidence and improves their telephone sales success.
Inside sales professionals will gain a new appreciation of the following:
- Challenges and opportunities of communicating by phone
- Customer service in a one dimensional medium
- Inbound sales success
- Customer buying behaviors and interactions
- The secrets to outbound call success
- Wine tasting techniques
Certification Requirements
In order to receive certification for this course, attendees will also need to complete WISE #101 Wine Fluency (course or test out). These requirements can be completed in any order but all requirements must be completed to obtain certification.
