WISE #116 Outbound Phone Sales Professional Certification

This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.

  • 19
    Jun
    June 19, 20 & 25
    Online
    Session information
    Sessions
    Session 1
    Wed 19 Jun 09:00 PDT - Wed 19 Jun 12:00 PDT
    Online
    Session 2
    Thu 20 Jun 09:00 PDT - Thu 20 Jun 12:00 PDT
    Online
    Session 3
    Tue 25 Jun 09:00 PDT - Tue 25 Jun 12:00 PDT
    Online
    • $375.00 excl. Tax
  • 06
    Aug
    Aug. 6, 7 & 13
    Online
    Session information
    Sessions
    Session 1
    Tue 06 Aug 09:00 PDT - Tue 06 Aug 12:00 PDT
    Online
    Session 2
    Wed 07 Aug 09:00 PDT - Wed 07 Aug 12:00 PDT
    Online
    Session 3
    Tue 13 Aug 09:00 PDT - Tue 13 Aug 12:00 PDT
    Online
    • $375.00 excl. Tax
  • 01
    Oct
    Oct.1, 2 & 8
    Online
    Session information
    Sessions
    Session 1
    Tue 01 Oct 09:00 PDT - Tue 01 Oct 12:00 PDT
    Online
    Session 2
    Wed 02 Oct 09:00 PDT - Wed 02 Oct 12:00 PDT
    Online
    Session 3
    Tue 08 Oct 09:00 PDT - Tue 08 Oct 12:00 PDT
    Online
    • $375.00 excl. Tax
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Description

Today’s DTC professionals are not content to sit by the phone and wait for it to ring. They are proactively reaching out to customers of all kinds in outbound phone campaigns. But how successful are they in converting those calls into cash? How is it measured? In this course, our instructors will help increase your odds of success by teaching your team the psychology of sales, how to craft re-usable scripts, and how to overcome the obstacles to closing sales. They will also share measurement best practices so you can monitor results and take corrective action as needed to achieve your revenue goals. Successful completion of this course will result in earning a WISE professional Certificate as a Outbound Phone Sales Professional.

In this advanced course, sales professionals will become master revenue generators by deepening their knowledge in the following areas:

  • Understanding how an outbound phone call works – a ‘roadmap’ for successful calling
  • Building relationships that start with rapport and lead to closed sales
  • Listening and questioning skills
  • Up-selling and cross-selling techniques
  • Tracking and measuring results
  • Overcoming objections
  • Successful voicemail

Certification Requirements

In order to receive certification for this course, attendees will also need to complete WISE #112 Inside Sales Professional (course or test out). These requirements can be completed in any order but all requirements must be completed to obtain certification.