Events

    Tasting Room

  • WISE #211 Tasting Room Management Certification

    18 Hours
    This certification class is designed for current Tasting Room Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of tasting room best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with tasting room experience who are seeking to expand their role.
    From $650.00
    Online 01 Aug
  • Certification

  • WISE #111 Tasting Room Professional Certification

    12 Hours
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.
    From $400.00
    Online 20 Aug
  • WISE #112 Inside Sales Professional Certification

    12 Hours
    This course is ideal for employees of a winery or wine retailer who talk to customers on the phone, winery customer service or call center employees who want to improve their effectiveness, and winery employees who wish to learn customer service and phone sales best practices. It is also appropriate for those seeking to begin their career in the wine industry in either a customer service or inside sales role.
    From $400.00
    Register interest
  • WISE #113 Wine Club Professional Certification

    12 Hours
    This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.
    From $400.00
    Online 20 Aug
  • WISE #116 Outbound Phone Sales Professional Certification

    9 Hours
    This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.
    From $375.00
    Online 07 Aug
  • WISE #121 Advanced Tasting Room Professional Certification

    9 Hours
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.
    From $375.00
    Online 10 Dec
  • WISE #211 Tasting Room Management Certification

    18 Hours
    This certification class is designed for current Tasting Room Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of tasting room best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with tasting room experience who are seeking to expand their role.
    From $650.00
    Online 01 Aug
  • WISE #212 Events Management Certification

    9 Hours
    This certification class is designed for current winery Event Managers (or others who works closely with events) who want to sharpen their existing skills. It will also benefit winery managers seeking a better understand of event best practices and those who need multiple Level II WISE Certificates to begin their Level III WISE DTC Leadership coursework. It will also benefit caterers focused on wine country events.
    From $500.00
    Online 17 Dec
  • WISE #213 Wine Club Management Certification

    18 Hours
    This course is designed for Wine Club Managers who want to increase their effectiveness. It will also benefit other winery managers seeking to understand Wine Club best practices and those who need multiple Level II WISE Certificates to begin their Level III DTC Leadership coursework. It is also ideal for winery employees moving into Wine Club Management.
    From $650.00
    Online 30 Jul
  • WISE #216 Outbound Phone Sales Management Certification

    6 Hours
    This certification class is designed for current Outbound Phone Sales Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of outbound phone sales best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with outbound phone sales experience who are seeking to expand their role.
    From $500.00