216 – Outbound Phone Management Certificate


(Level II Certificate)

Hours: 8
Cost: $850
Prerequisite: #201 Management Core Course and WISE #116 Outbound Phone Professional 

A full day course, this class will provide you with the tools needed to run a successful outbound phone marketing program. Understand the best practices in staff management, messaging and frequency, CRM list and offer generation, staff compensation and issue resolution, and how to measure financial success through metrics. Understand how to manage an outbound phone team and watch your customer data expand and profits increase.

Best suited for:

  • Current Outbound Phone Sales managers who want to increase their effectiveness
  • Other winery consumer direct managers who will benefit by a better understand of outbound best practices
  • Those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework

Also appropriate for:

  • Those with phone sales experience as they prepare to advance into Outbound Phone Sale Management

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