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27Sep
WISE #205 DTC Metrics Management Intensive
OnlineSeptember 27 & 28, 9am - 12pm PTThis course is for managers who need to understand the metrics behind a successful Direct To Customer (DTC) program, from winery owners and general managers to DTC managers.Sessions
Session 1
Wed 27 Sep 09:00 PDT - Wed 27 Sep 12:00 PDTOnlineSession 2
Thu 28 Sep 09:00 PDT - Thu 28 Sep 12:00 PDTOnline- $500.00 excl. Tax
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01Nov
WISE #116 Outbound Phone Sales Professional Certification
NapaNovember 1, 2, & 8This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.Sessions
Session 1
Wed 01 Nov 09:00 PDT - Wed 01 Nov 12:00 PDTNapaSession 2
Thu 02 Nov 09:00 PDT - Thu 02 Nov 12:00 PDTNapaSession 3
Wed 08 Nov 09:00 PST - Wed 08 Nov 12:00 PSTNapa- $375.00 excl. Tax
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02Nov
WISE #201 Management Core
OnlineNovember 2, 3, 7, 8, 9, 14, & 16This comprehensive course is designed to raise the bar for wine industry leaders by sharpening communication and people management skills while building financial acumen. Note: WISE #201 is an opportunity to purchase WISE #202 People Management and WISE #203 Demystifying Finance & Accounting as a package for more cost-effective savings.Sessions
Session 1
Thu 02 Nov 09:00 PDT - Thu 02 Nov 12:00 PDTOnlineSession 2
Fri 03 Nov 09:00 PDT - Fri 03 Nov 12:00 PDTOnlineSession 3
Tue 07 Nov 09:00 PST - Tue 07 Nov 12:00 PSTOnlineSession 4
Wed 08 Nov 09:00 PST - Wed 08 Nov 12:00 PSTOnlineSession 5
Thu 09 Nov 09:00 PST - Thu 09 Nov 12:00 PSTOnlineSession 6
Tue 14 Nov 09:00 PST - Tue 14 Nov 12:00 PSTOnlineSession 7
Thu 16 Nov 09:00 PST - Thu 16 Nov 12:00 PSTOnline- $700.00 excl. Tax
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02Nov
WISE #202 People Management
OnlineNovember 2, 3, 7, & 8This course is designed for anyone responsible for managing people or building teams. It is perfect for new managers with limited formal training and experienced managers who need a quick refresher on management basics.Sessions
Session 1
Thu 02 Nov 09:00 PDT - Thu 02 Nov 12:00 PDTOnlineSession 2
Fri 03 Nov 09:00 PDT - Fri 03 Nov 12:00 PDTOnlineSession 3
Tue 07 Nov 09:00 PST - Tue 07 Nov 12:00 PSTOnlineSession 4
Wed 08 Nov 09:00 PST - Wed 08 Nov 12:00 PSTOnline- $600.00 excl. Tax
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07Nov
WISE #111 Tasting Room Professional Certification
OnlineNovember 7, 8, 9, & 15This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.Sessions
Session 1
Tue 07 Nov 09:00 PST - Tue 07 Nov 12:00 PSTOnlineSession 2
Wed 08 Nov 09:00 PST - Wed 08 Nov 12:00 PSTOnlineSession 3
Thu 09 Nov 09:00 PST - Thu 09 Nov 12:00 PSTOnlineSession 4
Wed 15 Nov 09:00 PST - Wed 15 Nov 12:00 PSTOnline- $400.00 excl. Tax
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09Nov
WISE #200 Management Jumpstart
Online3 hours, 09:00 AM PST - 12:00 PM PSTThis course is designed for brand new managers to better understand their new responsibilities, professional expectations, and how to apply best practices. Attendees leave this course with a better understanding of the skills required to manage the people that drive a successful winery.- $500.00 excl. Tax
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09Nov
WISE #203 Demystifying Finance & Accounting
OnlineNovember 9, 14, & 16This course is designed for non-financial people who want to understand business financial reports or budgets. It is ideal for anyone who is managing or controlling costs or who is accountable for financial or team results.Sessions
Session 1
Thu 09 Nov 09:00 PST - Thu 09 Nov 12:00 PSTOnlineSession 2
Tue 14 Nov 09:00 PST - Tue 14 Nov 12:00 PSTOnlineSession 3
Thu 16 Nov 09:00 PST - Thu 16 Nov 12:00 PSTOnline- $500.00 excl. Tax
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14Nov
WISE #211 Tasting Room Management Certification
OnlineNovember 14, 15, 16, 21, 28, & 30This certification class is designed for current Tasting Room Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of tasting room best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with tasting room experience who are seeking to expand their role.Sessions
Session 1
Tue 14 Nov 09:00 PST - Tue 14 Nov 12:00 PSTOnlineSession 2
Wed 15 Nov 09:00 PST - Wed 15 Nov 12:00 PSTOnlineSession 3
Thu 16 Nov 09:00 PST - Thu 16 Nov 12:00 PSTOnlineSession 4
Tue 21 Nov 09:00 PST - Tue 21 Nov 12:00 PSTOnlineSession 5
Tue 28 Nov 09:00 PST - Tue 28 Nov 12:00 PSTOnlineSession 6
Thu 30 Nov 09:00 PST - Thu 30 Nov 12:00 PSTOnline- $650.00 excl. Tax
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21Nov
WISE #121 Advanced Tasting Room Professional Certification
OnlineNovember 21, 22, & 29This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.Sessions
Session 1
Tue 21 Nov 09:00 PST - Tue 21 Nov 12:00 PSTOnlineSession 2
Wed 22 Nov 09:00 PST - Wed 22 Nov 12:00 PSTOnlineSession 3
Wed 29 Nov 09:00 PST - Wed 29 Nov 12:00 PSTOnline- $390.00 excl. Tax
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29Nov
WISE #112 Inside Sales Professional Certification
OnlineNovember 29, 30, December 6, & 7This course is ideal for employees of a winery or wine retailer who talk to customers on the phone, winery customer service or call center employees who want to improve their effectiveness, and winery employees who wish to learn customer service and phone sales best practices. It is also appropriate for those seeking to begin their career in the wine industry in either a customer service or inside sales role.Sessions
Session 1
Wed 29 Nov 09:00 PST - Wed 29 Nov 12:00 PSTOnlineSession 2
Thu 30 Nov 09:00 PST - Thu 30 Nov 12:00 PSTOnlineSession 3
Wed 06 Dec 09:00 PST - Wed 06 Dec 12:00 PSTOnlineSession 4
Thu 07 Dec 09:00 PST - Thu 07 Dec 12:00 PSTOnline- $400.00 excl. Tax
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