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22Jan
WISE #116 Outbound Phone Sales Professional Certification
OnlineJan 22, 23 & 30This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.Sessions
Session 1
Wed 22 Jan 09:00 PST - Wed 22 Jan 12:00 PSTOnlineSession 2
Thu 23 Jan 09:00 PST - Thu 23 Jan 12:00 PSTOnlineSession 3
Thu 30 Jan 09:00 PST - Thu 30 Jan 12:00 PSTOnline- $400.00 excl. Tax
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04Feb
WISE #111 Tasting Room Professional Certification
OnlineFeb 4, 5, 6, 12This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.Sessions
Session 1
Tue 04 Feb 09:00 PST - Tue 04 Feb 12:00 PSTOnlineSession 2
Wed 05 Feb 09:00 PST - Wed 05 Feb 12:00 PSTOnlineSession 3
Thu 06 Feb 09:00 PST - Thu 06 Feb 12:00 PSTOnlineSession 4
Wed 12 Feb 09:00 PST - Wed 12 Feb 12:00 PSTOnline- $425.00 excl. Tax
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06Feb
WISE #112 Inside Sales Professional Certification
OnlineFeb 6, 7 & 14This course is ideal for employees of a winery or wine retailer who talk to customers on the phone, winery customer service or call center employees who want to improve their effectiveness, and winery employees who wish to learn customer service and phone sales best practices. It is also appropriate for those seeking to begin their career in the wine industry in either a customer service or inside sales role.Sessions
Session 1
Thu 06 Feb 09:00 PST - Thu 06 Feb 12:00 PSTOnlineSession 2
Fri 07 Feb 09:00 PST - Fri 07 Feb 12:00 PSTOnlineSession 3
Fri 14 Feb 09:00 PST - Fri 14 Feb 12:00 PSTOnline- $400.00 excl. Tax
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11Feb
WISE #213 Wine Club Management Certification
OnlineFebruary 11, 12, 13, 18, 19 & 20This course is designed for Wine Club Managers who want to increase their effectiveness. It will also benefit other winery managers seeking to understand Wine Club best practices and those who need multiple Level II WISE Certificates to begin their Level III DTC Leadership coursework. It is also ideal for winery employees moving into Wine Club Management.Sessions
Session 1
Tue 11 Feb 09:00 PST - Tue 11 Feb 12:00 PSTOnlineSession 2
Wed 12 Feb 09:00 PST - Wed 12 Feb 12:00 PSTOnlineSession 3
Thu 13 Feb 09:00 PST - Thu 13 Feb 12:00 PSTOnlineSession 4
Tue 18 Feb 09:00 PST - Tue 18 Feb 12:00 PSTOnlineSession 5
Wed 19 Feb 09:00 PST - Wed 19 Feb 12:00 PSTOnlineSession 6
Thu 20 Feb 09:00 PST - Thu 20 Feb 12:00 PSTOnline- $700.00 excl. Tax
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19Feb
WISE #211 Tasting Room Management Certification
OnlineFeb 19, 20, 21, 25, 26 & 27This certification class is designed for current Tasting Room Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of tasting room best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with tasting room experience who are seeking to expand their role.Sessions
Session 1
Wed 19 Feb 09:00 PST - Wed 19 Feb 12:00 PSTOnlineSession 2
Thu 20 Feb 09:00 PST - Thu 20 Feb 12:00 PSTOnlineSession 3
Fri 21 Feb 09:00 PST - Fri 21 Feb 12:00 PSTOnlineSession 4
Tue 25 Feb 09:00 PST - Tue 25 Feb 12:00 PSTOnlineSession 5
Wed 26 Feb 09:00 PST - Wed 26 Feb 12:00 PSTOnlineSession 6
Thu 27 Mar 09:00 PDT - Thu 27 Mar 12:00 PDTOnline- $700.00 excl. Tax
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19Mar
WISE #116 Outbound Phone Sales Professional Certification
OnlineMar 19, 20 & 27This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.Sessions
Session 1
Wed 19 Mar 09:00 PDT - Wed 19 Mar 12:00 PDTOnlineSession 2
Thu 20 Mar 09:00 PDT - Thu 20 Mar 12:00 PDTOnlineSession 3
Thu 27 Mar 09:00 PDT - Thu 27 Mar 12:00 PDTOnline- $400.00 excl. Tax
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21Mar
WISE #212 Events Management Certification
OnlineMar 21 & 28This certification class is designed for current winery Event Managers (or others who works closely with events) who want to sharpen their existing skills. It will also benefit winery managers seeking a better understand of event best practices and those who need multiple Level II WISE Certificates to begin their Level III WISE DTC Leadership coursework. It will also benefit caterers focused on wine country events.Sessions
Session 1
Fri 21 Mar 09:00 PDT - Fri 21 Mar 12:00 PDTOnlineSession 2
Fri 28 Mar 09:00 PDT - Fri 28 Mar 12:00 PDTOnline- $550.00 excl. Tax
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