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12Apr
WISE #212 Events Management Certification
OnlineApril 12, 13, & 20, 9am - 12pm PTThis certification class is designed for current winery Event Managers (or others who works closely with events) who want to sharpen their existing skills. It will also benefit winery managers seeking a better understand of event best practices and those who need multiple Level II WISE Certificates to begin their Level III WISE DTC Leadership coursework. It will also benefit caterers focused on wine country events.Sessions
Session 1
Wed 12 Apr 09:00 PDT - Wed 12 Apr 12:00 PDTOnlineSession 2
Thu 13 Apr 09:00 PDT - Thu 13 Apr 12:00 PDTOnlineSession 3
Thu 20 Apr 09:00 PDT - Thu 20 Apr 12:00 PDTOnline- $500.00 excl. Tax
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18Apr
WISE #111 Tasting Room Professional
OnlineApril 18, 19, 20, & 27, 9am - 12pm PTThis course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.Sessions
Session 1
Tue 18 Apr 09:00 PDT - Tue 18 Apr 12:00 PDTOnlineSession 2
Wed 19 Apr 09:00 PDT - Wed 19 Apr 12:00 PDTOnlineSession 3
Thu 20 Apr 09:00 PDT - Thu 20 Apr 12:00 PDTOnlineSession 4
Thu 27 Apr 09:00 PDT - Thu 27 Apr 12:30 PDTOnline- $400.00 excl. Tax
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02May
WISE #116 Outbound Phone Sales Professional
Online3 3-hour sessionsThis course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.Sessions
Session 1
Tue 02 May 09:00 PDT - Tue 02 May 12:00 PDTOnlineSession 2
Wed 03 May 09:00 PDT - Wed 03 May 12:00 PDTOnlineSession 3
Wed 10 May 09:00 PDT - Wed 10 May 12:00 PDTOnline- $375.00 excl. Tax
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02May
WISE #111 Tasting Room Professional
Online4 3-hour sessionsThis course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.Sessions
Session 1
Tue 02 May 15:30 PDT - Tue 02 May 18:30 PDTOnlineSession 2
Wed 03 May 15:30 PDT - Wed 03 May 18:30 PDTOnlineSession 3
Thu 04 May 15:30 PDT - Thu 04 May 18:30 PDTOnlineSession 4
Wed 10 May 15:30 PDT - Wed 10 May 18:30 PDTOnline- $400.00 excl. Tax
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09May
WISE #121 Advanced Tasting Room Professional Certification
OnlineMay 9, 10, & 16, 9am - 12pm PTThis course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.Sessions
Session 1
Tue 09 May 09:00 PDT - Tue 09 May 12:00 PDTOnlineSession 2
Wed 10 May 09:00 PDT - Wed 10 May 12:00 PDTOnlineSession 3
Tue 16 May 09:00 PDT - Tue 16 May 12:00 PDTOnline- $375.00 excl. Tax
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13Jun
WISE #113 Wine Club Professional
Online4 3-hour sessionsThis is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.Sessions
Session 1
Tue 13 Jun 09:00 PDT - Tue 13 Jun 12:00 PDTOnlineSession 2
Wed 14 Jun 09:00 PDT - Wed 14 Jun 12:00 PDTOnlineSession 3
Thu 15 Jun 09:00 PDT - Thu 15 Jun 12:00 PDTOnlineSession 4
Thu 22 Jun 09:00 PDT - Thu 22 Jun 12:30 PDTOnline- $400.00 excl. Tax
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08Aug
WISE #113 Wine Club Professional
Online4 3-hour sessionsThis is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.Sessions
Session 1
Tue 08 Aug 09:00 PDT - Tue 08 Aug 12:00 PDTOnlineSession 2
Wed 09 Aug 09:00 PDT - Wed 09 Aug 12:00 PDTOnlineSession 3
Thu 10 Aug 09:00 PDT - Thu 10 Aug 12:00 PDTOnlineSession 4
Thu 17 Aug 09:00 PDT - Thu 17 Aug 12:00 PDTOnline- $400.00 excl. Tax
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