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29Apr
WISE #113 Wine Club Professional Certification
OnlineApril 29, 30, May 1 & 7This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.Sessions
Session 1
Tue 29 Apr 09:00 PDT - Tue 29 Apr 12:00 PDTOnlineSession 2
Wed 30 Apr 09:00 PDT - Wed 30 Apr 12:00 PDTOnlineSession 3
Thu 01 May 09:00 PDT - Thu 01 May 12:00 PDTOnlineSession 4
Wed 07 May 09:00 PDT - Wed 07 May 12:00 PDTOnline- $425.00 excl. Tax
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07May
WISE #116 Outbound Phone Sales Professional Certification
OnlineMay 7, 8 & 15This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.Sessions
Session 1
Wed 07 May 09:00 PDT - Wed 07 May 12:00 PDTOnlineSession 2
Thu 08 May 09:00 PDT - Thu 08 May 12:00 PDTOnlineSession 3
Thu 15 May 09:00 PDT - Thu 15 May 12:00 PDTOnline- $400.00 excl. Tax
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13May
WISE #111 Tasting Room Professional Certification
OnlineMay 13, 14, 15 & 22This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.Sessions
Session 1
Tue 13 May 09:00 PDT - Tue 13 May 12:00 PDTOnlineSession 2
Wed 14 May 09:00 PDT - Wed 14 May 12:00 PDTOnlineSession 3
Thu 15 May 09:00 PDT - Thu 15 May 12:00 PDTOnlineSession 4
Thu 22 May 09:00 PDT - Thu 22 May 12:00 PDTOnline- $425.00 excl. Tax
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20May
WISE #211 Tasting Room Management Certification
OnlineMay 20, 21, 23, 27, 28 & 29This certification class is designed for current Tasting Room Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of tasting room best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with tasting room experience who are seeking to expand their role.Sessions
Session 1
Tue 20 May 09:00 PDT - Tue 20 May 12:00 PDTOnlineSession 2
Wed 21 May 09:00 PDT - Wed 21 May 12:00 PDTOnlineSession 3
Fri 23 May 09:00 PDT - Fri 23 May 12:00 PDTOnlineSession 4
Tue 27 May 09:00 PDT - Tue 27 May 12:00 PDTOnlineSession 5
Wed 28 May 09:00 PDT - Wed 28 May 12:00 PDTOnlineSession 6
Thu 29 May 09:00 PDT - Thu 29 May 12:00 PDTOnline- $700.00 excl. Tax
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01Jul
WISE #121 Advanced Tasting Room Professional Certification
OnlineJuly 1, 2 & 10This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.Sessions
Session 1
Tue 01 Jul 09:00 PDT - Tue 01 Jul 12:00 PDTOnlineSession 2
Wed 02 Jul 09:00 PDT - Wed 02 Jul 12:00 PDTOnlineSession 3
Thu 10 Jul 09:00 PDT - Thu 10 Jul 12:00 PDTOnline- $400.00 excl. Tax
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15Jul
WISE #113 Wine Club Professional Certification
OnlineJuly 15, 16, 17 & 24This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.Sessions
Session 1
Tue 15 Jul 09:00 PDT - Tue 15 Jul 12:00 PDTOnlineSession 2
Wed 16 Jul 09:00 PDT - Wed 16 Jul 12:00 PDTOnlineSession 3
Thu 17 Jul 09:00 PDT - Thu 17 Jul 12:00 PDTOnlineSession 4
Thu 24 Jul 09:00 PDT - Thu 24 Jul 12:00 PDTOnline- $425.00 excl. Tax
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