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01Nov
WISE #116 Outbound Phone Sales Professional Certification
NapaNovember 1, 2, & 8This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.Sessions
Session 1
Wed 01 Nov 09:00 PDT - Wed 01 Nov 12:00 PDTNapaSession 2
Thu 02 Nov 09:00 PDT - Thu 02 Nov 12:00 PDTNapaSession 3
Wed 08 Nov 09:00 PST - Wed 08 Nov 12:00 PSTNapa- $375.00 excl. Tax
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07Nov
WISE #111 Tasting Room Professional Certification
OnlineNovember 7, 8, 9, & 15This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.Sessions
Session 1
Tue 07 Nov 09:00 PST - Tue 07 Nov 12:00 PSTOnlineSession 2
Wed 08 Nov 09:00 PST - Wed 08 Nov 12:00 PSTOnlineSession 3
Thu 09 Nov 09:00 PST - Thu 09 Nov 12:00 PSTOnlineSession 4
Wed 15 Nov 09:00 PST - Wed 15 Nov 12:00 PSTOnline- $400.00 excl. Tax
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14Nov
WISE #211 Tasting Room Management Certification
OnlineNovember 14, 15, 16, 21, 28, & 30This certification class is designed for current Tasting Room Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of tasting room best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with tasting room experience who are seeking to expand their role.Sessions
Session 1
Tue 14 Nov 09:00 PST - Tue 14 Nov 12:00 PSTOnlineSession 2
Wed 15 Nov 09:00 PST - Wed 15 Nov 12:00 PSTOnlineSession 3
Thu 16 Nov 09:00 PST - Thu 16 Nov 12:00 PSTOnlineSession 4
Tue 21 Nov 09:00 PST - Tue 21 Nov 12:00 PSTOnlineSession 5
Tue 28 Nov 09:00 PST - Tue 28 Nov 12:00 PSTOnlineSession 6
Thu 30 Nov 09:00 PST - Thu 30 Nov 12:00 PSTOnline- $650.00 excl. Tax
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21Nov
WISE #121 Advanced Tasting Room Professional Certification
OnlineNovember 21, 22, & 29This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.Sessions
Session 1
Tue 21 Nov 09:00 PST - Tue 21 Nov 12:00 PSTOnlineSession 2
Wed 22 Nov 09:00 PST - Wed 22 Nov 12:00 PSTOnlineSession 3
Wed 29 Nov 09:00 PST - Wed 29 Nov 12:00 PSTOnline- $390.00 excl. Tax
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29Nov
WISE #112 Inside Sales Professional Certification
OnlineNovember 29, 30, December 6, & 7This course is ideal for employees of a winery or wine retailer who talk to customers on the phone, winery customer service or call center employees who want to improve their effectiveness, and winery employees who wish to learn customer service and phone sales best practices. It is also appropriate for those seeking to begin their career in the wine industry in either a customer service or inside sales role.Sessions
Session 1
Wed 29 Nov 09:00 PST - Wed 29 Nov 12:00 PSTOnlineSession 2
Thu 30 Nov 09:00 PST - Thu 30 Nov 12:00 PSTOnlineSession 3
Wed 06 Dec 09:00 PST - Wed 06 Dec 12:00 PSTOnlineSession 4
Thu 07 Dec 09:00 PST - Thu 07 Dec 12:00 PSTOnline- $400.00 excl. Tax
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05Dec
WISE #213 Wine Club Management Certification
OnlineDecember 5, 6, 7, 12, 13, & 14This course is designed for Wine Club Managers who want to increase their effectiveness. It will also benefit other winery managers seeking to understand Wine Club best practices and those who need multiple Level II WISE Certificates to begin their Level III DTC Leadership coursework. It is also ideal for winery employees moving into Wine Club Management.Sessions
Session 1
Tue 05 Dec 09:00 PST - Tue 05 Dec 12:00 PSTOnlineSession 2
Wed 06 Dec 09:00 PST - Wed 06 Dec 12:00 PSTOnlineSession 3
Thu 07 Dec 09:00 PST - Thu 07 Dec 12:00 PSTOnlineSession 4
Tue 12 Dec 09:00 PST - Tue 12 Dec 12:00 PSTOnlineSession 5
Wed 13 Dec 09:00 PST - Wed 13 Dec 12:00 PSTOnlineSession 6
Thu 14 Dec 09:00 PST - Thu 14 Dec 12:00 PSTOnline- $650.00 excl. Tax
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05Dec
WISE #113 Wine Club Professional Certification
OnlineDecember 5, 6, 7, & 14This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.Sessions
Session 1
Tue 05 Dec 09:00 PST - Tue 05 Dec 12:00 PSTOnlineSession 2
Wed 06 Dec 09:00 PST - Wed 06 Dec 12:00 PSTOnlineSession 3
Thu 07 Dec 09:00 PST - Thu 07 Dec 12:00 PSTOnlineSession 4
Thu 14 Dec 09:00 PST - Thu 14 Dec 12:00 PSTOnline- $400.00 excl. Tax
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