Upcoming Events

  • 30
    Jul

    WISE #213 Wine Club Management Certification

    Online
    July 30, 31, Aug 1, 6, 7 & 8
    This course is designed for Wine Club Managers who want to increase their effectiveness. It will also benefit other winery managers seeking to understand Wine Club best practices and those who need multiple Level II WISE Certificates to begin their Level III DTC Leadership coursework. It is also ideal for winery employees moving into Wine Club Management.
    Session information
    Sessions
    Session 1
    Tue 30 Jul 09:00 PDT - Tue 30 Jul 12:00 PDT
    Online
    Session 2
    Wed 31 Jul 09:00 PDT - Wed 31 Jul 12:00 PDT
    Online
    Session 3
    Thu 01 Aug 09:00 PDT - Thu 01 Aug 12:00 PDT
    Online
    Session 4
    Tue 06 Aug 09:00 PDT - Tue 06 Aug 12:00 PDT
    Online
    Session 5
    Wed 07 Aug 09:00 PDT - Wed 07 Aug 12:00 PDT
    Online
    Session 6
    Thu 08 Aug 09:00 PDT - Thu 08 Aug 12:00 PDT
    Online
    • $650.00 excl. Tax
  • 01
    Aug

    WISE #211 Tasting Room Management Certification

    Online
    August 1, 2, 5, 8, 9 & 12
    This certification class is designed for current Tasting Room Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of tasting room best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with tasting room experience who are seeking to expand their role.
    Session information
    Sessions
    Session 1
    Thu 01 Aug 09:00 PDT - Thu 01 Aug 12:00 PDT
    Online
    Session 2
    Fri 02 Aug 09:00 PDT - Fri 02 Aug 12:00 PDT
    Online
    Session 3
    Mon 05 Aug 09:00 PDT - Mon 05 Aug 12:00 PDT
    Online
    Session 4
    Thu 08 Aug 09:00 PDT - Thu 08 Aug 12:00 PDT
    Online
    Session 5
    Fri 09 Aug 09:00 PDT - Fri 09 Aug 12:00 PDT
    Online
    Session 6
    Mon 12 Aug 09:00 PDT - Mon 12 Aug 12:00 PDT
    Online
    • $650.00 excl. Tax
  • 07
    Aug

    WISE #116 Outbound Phone Sales Professional Certification

    Online
    Aug. 6, 7 & 13
    This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.
    Session information
    Sessions
    Session 1
    Wed 07 Aug 09:00 PDT - Wed 07 Aug 12:00 PDT
    Online
    Session 2
    Thu 08 Aug 09:00 PDT - Thu 08 Aug 12:00 PDT
    Online
    Session 3
    Tue 13 Aug 09:00 PDT - Tue 13 Aug 12:00 PDT
    Online
    • $375.00 excl. Tax
  • 20
    Aug

    WISE #111 Tasting Room Professional Certification

    Online
    Aug 20, 21, 22 & 27
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.
    Session information
    Sessions
    Session 1
    Tue 20 Aug 09:00 PDT - Tue 20 Aug 12:00 PDT
    Online
    Session 2
    Wed 21 Aug 09:00 PDT - Wed 21 Aug 12:00 PDT
    Online
    Session 3
    Thu 22 Aug 09:00 PDT - Thu 22 Aug 12:00 PDT
    Online
    Session 4
    Tue 27 Aug 09:00 PDT - Tue 27 Aug 12:00 PDT
    Online
    • $400.00 excl. Tax
  • 20
    Aug

    WISE #113 Wine Club Professional Certification

    Online
    August 20, 21, 22 & 29
    This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.
    Session information
    Sessions
    Session 1
    Tue 20 Aug 09:00 PDT - Tue 20 Aug 12:00 PDT
    Online
    Session 2
    Wed 21 Aug 09:00 PDT - Wed 21 Aug 12:00 PDT
    Online
    Session 3
    Thu 22 Aug 09:00 PDT - Thu 22 Aug 12:00 PDT
    Online
    Session 4
    Thu 29 Aug 09:00 PDT - Thu 29 Aug 12:00 PDT
    Online
    • $400.00 excl. Tax
  • 01
    Oct

    WISE #116 Outbound Phone Sales Professional Certification

    Online
    Oct.1, 2 & 8
    This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.
    Session information
    Sessions
    Session 1
    Tue 01 Oct 09:00 PDT - Tue 01 Oct 12:00 PDT
    Online
    Session 2
    Wed 02 Oct 09:00 PDT - Wed 02 Oct 12:00 PDT
    Online
    Session 3
    Tue 08 Oct 09:00 PDT - Tue 08 Oct 12:00 PDT
    Online
    • $375.00 excl. Tax
  • 05
    Nov

    WISE #111 Tasting Room Professional Certification

    Online
    Nov. 5, 6, 7 & 12
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.
    Session information
    Sessions
    Session 1
    Tue 05 Nov 09:00 PST - Tue 05 Nov 12:00 PST
    Online
    Session 2
    Wed 06 Nov 09:00 PST - Wed 06 Nov 12:00 PST
    Online
    Session 3
    Thu 07 Nov 09:00 PST - Thu 07 Nov 12:00 PST
    Online
    Session 4
    Tue 12 Nov 09:00 PST - Tue 12 Nov 12:00 PST
    Online
    • $400.00 excl. Tax
  • 13
    Nov

    WISE #211 Tasting Room Management Certification

    Online
    Nov. 13, 14, 15, 19, 20 & 21
    This certification class is designed for current Tasting Room Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of tasting room best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with tasting room experience who are seeking to expand their role.
    Session information
    Sessions
    Session 1
    Wed 13 Nov 09:00 PST - Wed 13 Nov 12:00 PST
    Online
    Session 2
    Thu 14 Nov 09:00 PST - Thu 14 Nov 12:00 PST
    Online
    Session 3
    Fri 15 Nov 09:00 PST - Fri 15 Nov 12:00 PST
    Online
    Session 4
    Tue 19 Nov 09:00 PST - Tue 19 Nov 12:00 PST
    Online
    Session 5
    Wed 20 Nov 09:00 PST - Wed 20 Nov 12:00 PST
    Online
    Session 6
    Thu 21 Nov 09:00 PST - Thu 21 Nov 12:00 PST
    Online
    • $650.00 excl. Tax
  • 10
    Dec

    WISE #121 Advanced Tasting Room Professional Certification

    Online
    December 10, 11 & 18
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.
    Session information
    Sessions
    Session 1
    Tue 10 Dec 09:00 PST - Tue 10 Dec 12:00 PST
    Online
    Session 2
    Wed 11 Dec 09:00 PST - Wed 11 Dec 12:00 PST
    Online
    Session 3
    Wed 18 Dec 09:00 PST - Wed 18 Dec 12:00 PST
    Online
    • $375.00 excl. Tax
  • 17
    Dec

    WISE #212 Events Management Certification

    Online
    Dec. 17 & 19
    This certification class is designed for current winery Event Managers (or others who works closely with events) who want to sharpen their existing skills. It will also benefit winery managers seeking a better understand of event best practices and those who need multiple Level II WISE Certificates to begin their Level III WISE DTC Leadership coursework. It will also benefit caterers focused on wine country events.
    Session information
    Sessions
    Session 1
    Tue 17 Dec 09:00 PST - Tue 17 Dec 12:00 PST
    Online
    Session 2
    Thu 19 Dec 09:00 PST - Thu 19 Dec 12:00 PST
    Online
    • $500.00 excl. Tax