Upcoming Events

  • 18
    Jun

    WISE #111 Tasting Room Professional Certification

    Online
    June 18, 19, 20 & 27
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.
    Session information
    Sessions
    Session 1
    Tue 18 Jun 09:00 PDT - Tue 18 Jun 12:00 PDT
    Online
    Session 2
    Wed 19 Jun 09:00 PDT - Wed 19 Jun 12:00 PDT
    Online
    Session 3
    Thu 20 Jun 09:00 PDT - Thu 20 Jun 12:00 PDT
    Online
    Session 4
    Thu 27 Jun 09:00 PDT - Thu 27 Jun 12:00 PDT
    Online
    • $400.00 excl. Tax
  • 19
    Jun

    WISE #116 Outbound Phone Sales Professional Certification

    Online
    June 19, 20 & 25
    This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.
    Session information
    Sessions
    Session 1
    Wed 19 Jun 09:00 PDT - Wed 19 Jun 12:00 PDT
    Online
    Session 2
    Thu 20 Jun 09:00 PDT - Thu 20 Jun 12:00 PDT
    Online
    Session 3
    Tue 25 Jun 09:00 PDT - Tue 25 Jun 12:00 PDT
    Online
    • $375.00 excl. Tax
  • 26
    Jun

    WISE #112 Inside Sales Professional Certification

    Online
    June 26, 27 & July 2
    This course is ideal for employees of a winery or wine retailer who talk to customers on the phone, winery customer service or call center employees who want to improve their effectiveness, and winery employees who wish to learn customer service and phone sales best practices. It is also appropriate for those seeking to begin their career in the wine industry in either a customer service or inside sales role.
    Session information
    Sessions
    Session 1
    Wed 26 Jun 09:00 PDT - Wed 26 Jun 12:00 PDT
    Online
    Session 2
    Thu 27 Jun 09:00 PDT - Thu 27 Jun 12:00 PDT
    Online
    Session 3
    Tue 02 Jul 09:00 PDT - Tue 02 Jul 12:00 PDT
    Online
    • $400.00 excl. Tax
  • 09
    Jul

    WISE #113 Wine Club Professional Certification

    Online
    July 9, 10, 11 & 16
    This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.
    Session information
    Sessions
    Session 1
    Tue 09 Jul 09:00 PDT - Tue 09 Jul 12:00 PDT
    Online
    Session 2
    Wed 10 Jul 09:00 PDT - Wed 10 Jul 12:00 PDT
    Online
    Session 3
    Thu 11 Jul 09:00 PDT - Thu 11 Jul 12:00 PDT
    Online
    Session 4
    Tue 16 Jul 09:00 PDT - Tue 16 Jul 12:00 PDT
    Online
    • $400.00 excl. Tax
  • 10
    Jul

    WISE #121 Advanced Tasting Room Professional Certification

    Online
    July 10, 11 & 17
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.
    Session information
    Sessions
    Session 1
    Wed 10 Jul 09:00 PDT - Wed 10 Jul 12:00 PDT
    Online
    Session 2
    Thu 11 Jul 09:00 PDT - Thu 11 Jul 12:00 PDT
    Online
    Session 3
    Wed 17 Jul 09:00 PDT - Wed 17 Jul 12:00 PDT
    Online
    • $390.00 excl. Tax
  • 17
    Jul

    WISE #213 Wine Club Management Certification

    Online
    July 17, 18, 19, 24, 25 & 26
    This course is designed for Wine Club Managers who want to increase their effectiveness. It will also benefit other winery managers seeking to understand Wine Club best practices and those who need multiple Level II WISE Certificates to begin their Level III DTC Leadership coursework. It is also ideal for winery employees moving into Wine Club Management.
    Session information
    Sessions
    Session 1
    Wed 17 Jul 09:00 PDT - Wed 17 Jul 12:00 PDT
    Online
    Session 2
    Thu 18 Jul 09:00 PDT - Thu 18 Jul 12:00 PDT
    Online
    Session 3
    Fri 19 Jul 09:00 PDT - Fri 19 Jul 12:00 PDT
    Online
    Session 4
    Wed 24 Jul 09:00 PDT - Wed 24 Jul 12:00 PDT
    Online
    Session 5
    Thu 25 Jul 09:00 PDT - Thu 25 Jul 12:00 PDT
    Online
    Session 6
    Fri 26 Jul 09:00 PDT - Fri 26 Jul 12:00 PDT
    Online
    • $650.00 excl. Tax
  • 06
    Aug

    WISE #116 Outbound Phone Sales Professional Certification

    Online
    Aug. 6, 7 & 13
    This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.
    Session information
    Sessions
    Session 1
    Tue 06 Aug 09:00 PDT - Tue 06 Aug 12:00 PDT
    Online
    Session 2
    Wed 07 Aug 09:00 PDT - Wed 07 Aug 12:00 PDT
    Online
    Session 3
    Tue 13 Aug 09:00 PDT - Tue 13 Aug 12:00 PDT
    Online
    • $375.00 excl. Tax
  • 20
    Aug

    WISE #111 Tasting Room Professional Certification

    Online
    Aug 20, 21, 22 & 27
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.
    Session information
    Sessions
    Session 1
    Tue 20 Aug 09:00 PDT - Tue 20 Aug 12:00 PDT
    Online
    Session 2
    Wed 21 Aug 09:00 PDT - Wed 21 Aug 12:00 PDT
    Online
    Session 3
    Thu 22 Aug 09:00 PDT - Thu 22 Aug 12:00 PDT
    Online
    Session 4
    Tue 27 Aug 09:00 PDT - Tue 27 Aug 12:00 PDT
    Online
    • $400.00 excl. Tax
  • 01
    Oct

    WISE #116 Outbound Phone Sales Professional Certification

    Online
    Oct.1, 2 & 8
    This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.
    Session information
    Sessions
    Session 1
    Tue 01 Oct 09:00 PDT - Tue 01 Oct 12:00 PDT
    Online
    Session 2
    Wed 02 Oct 09:00 PDT - Wed 02 Oct 12:00 PDT
    Online
    Session 3
    Tue 08 Oct 09:00 PDT - Tue 08 Oct 12:00 PDT
    Online
    • $375.00 excl. Tax
  • 05
    Nov

    WISE #111 Tasting Room Professional Certification

    Online
    Nov. 5, 6, 7 & 12
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.
    Session information
    Sessions
    Session 1
    Tue 05 Nov 09:00 PST - Tue 05 Nov 12:00 PST
    Online
    Session 2
    Wed 06 Nov 09:00 PST - Wed 06 Nov 12:00 PST
    Online
    Session 3
    Thu 07 Nov 09:00 PST - Thu 07 Nov 12:00 PST
    Online
    Session 4
    Tue 12 Nov 09:00 PST - Tue 12 Nov 12:00 PST
    Online
    • $400.00 excl. Tax