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20Jun
WISE #116 Outbound Phone Sales Professional Certification
OnlineJune 20, 21, & 30This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.Sessions
Session 1
Tue 20 Jun 09:00 PDT - Tue 20 Jun 12:00 PDTOnlineSession 2
Wed 21 Jun 09:00 PDT - Wed 21 Jun 12:00 PDTOnlineSession 3
Fri 30 Jun 09:00 PDT - Fri 30 Jun 12:00 PDTOnline- $375.00 excl. Tax
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28Jun
WISE #211 Tasting Room Management Certification
OnlineJune 28, 29, July 5, 6, 12, & 13, 9am - 12pm PTThis certification class is designed for current Tasting Room Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of tasting room best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with tasting room experience who are seeking to expand their role.Sessions
Session 1
Wed 28 Jun 09:00 PDT - Wed 28 Jun 12:00 PDTOnlineSession 2
Thu 29 Jun 09:00 PDT - Thu 29 Jun 12:00 PDTOnlineSession 3
Wed 05 Jul 09:00 PDT - Wed 05 Jul 12:00 PDTOnlineSession 4
Thu 06 Jul 09:00 PDT - Thu 06 Jul 12:00 PDTOnlineSession 5
Wed 12 Jul 09:00 PDT - Wed 12 Jul 12:00 PDTOnlineSession 6
Thu 13 Jul 09:00 PDT - Thu 13 Jul 12:00 PDTOnline- $650.00 excl. Tax
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07Jul
WISE #111 Tasting Room Professional Certification
NapaJuly 7 & 14, 9am - 4pm (Napa, CA)This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.Sessions
Session 1
Fri 07 Jul 09:00 - Fri 07 Jul 16:00NapaSession 2
Fri 14 Jul 09:00 - Fri 14 Jul 16:00Napa- $400.00 excl. Tax
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10Jul
WISE #121 Advanced Tasting Room Professional Certification
OnlineJuly 10, 11, & 18, 9am - 12pm PTThis course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.Sessions
Session 1
Mon 10 Jul 09:00 PDT - Mon 10 Jul 12:00 PDTOnlineSession 2
Tue 11 Jul 09:00 PDT - Tue 11 Jul 12:00 PDTOnlineSession 3
Tue 18 Jul 09:00 PDT - Tue 18 Jul 12:00 PDTOnline- $375.00 excl. Tax
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12Jul
WISE #213 Wine Club Management Certification
OnlineJuly 12, 13, 19, 20, 26, & 27, 9am - 12pm PTThis course is designed for Wine Club Managers who want to increase their effectiveness. It will also benefit other winery managers seeking to understand Wine Club best practices and those who need multiple Level II WISE Certificates to begin their Level III DTC Leadership coursework. It is also ideal for winery employees moving into Wine Club Management.Sessions
Session 1
Wed 12 Jul 09:00 PDT - Wed 12 Jul 12:00 PDTOnlineSession 2
Thu 13 Jul 09:00 PDT - Thu 13 Jul 12:00 PDTOnlineSession 3
Wed 19 Jul 09:00 PDT - Wed 19 Jul 12:00 PDTOnlineSession 4
Thu 20 Jul 09:00 PDT - Thu 20 Jul 12:00 PDTOnlineSession 5
Wed 26 Jul 09:00 PDT - Wed 26 Jul 12:00 PDTOnlineSession 6
Thu 27 Jul 09:00 PDT - Thu 27 Jul 12:00 PDTOnline- $650.00 excl. Tax
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02Aug
WISE #111 Tasting Room Professional Certification
OnlineAugust 2, 3, 4, & 11, 9am - 12pm PTThis course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.Sessions
Session 1
Wed 02 Aug 09:00 PDT - Wed 02 Aug 12:00 PDTOnlineSession 2
Thu 03 Aug 09:00 PDT - Thu 03 Aug 12:00 PDTOnlineSession 3
Fri 04 Aug 09:00 PDT - Fri 04 Aug 12:00 PDTOnlineSession 4
Fri 11 Aug 09:00 PDT - Fri 11 Aug 12:00 PDTOnline- $400.00 excl. Tax
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08Aug
WISE #113 Wine Club Professional Certification
OnlineAugust 8, 9, 10, & 17, 9am - 12pm PTThis is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.Sessions
Session 1
Tue 08 Aug 09:00 PDT - Tue 08 Aug 12:00 PDTOnlineSession 2
Wed 09 Aug 09:00 PDT - Wed 09 Aug 12:00 PDTOnlineSession 3
Thu 10 Aug 09:00 PDT - Thu 10 Aug 12:00 PDTOnlineSession 4
Thu 17 Aug 09:00 PDT - Thu 17 Aug 12:00 PDTOnline- $400.00 excl. Tax
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06Sep
WISE #116 Outbound Phone Sales Professional Certification
OnlineSeptember 6, 7, & 14, 9am - 12pm PTThis course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.Sessions
Session 1
Wed 06 Sep 09:00 PDT - Wed 06 Sep 12:00 PDTOnlineSession 2
Thu 07 Sep 09:00 PDT - Thu 07 Sep 12:00 PDTOnlineSession 3
Thu 14 Sep 09:00 PDT - Thu 14 Sep 12:00 PDTOnline- $375.00 excl. Tax
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