Upcoming Events

  • 12
    Apr

    WISE #212 Events Management Certification

    Online
    April 12, 13, & 20, 9am - 12pm PT
    This certification class is designed for current winery Event Managers (or others who works closely with events) who want to sharpen their existing skills. It will also benefit winery managers seeking a better understand of event best practices and those who need multiple Level II WISE Certificates to begin their Level III WISE DTC Leadership coursework. It will also benefit caterers focused on wine country events.
    Session information
    Sessions
    Session 1
    Wed 12 Apr 09:00 PDT - Wed 12 Apr 12:00 PDT
    Online
    Session 2
    Thu 13 Apr 09:00 PDT - Thu 13 Apr 12:00 PDT
    Online
    Session 3
    Thu 20 Apr 09:00 PDT - Thu 20 Apr 12:00 PDT
    Online
    • $500.00 excl. Tax
  • 18
    Apr

    WISE #111 Tasting Room Professional

    Online
    April 18, 19, 20, & 27, 9am - 12pm PT
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.
    Session information
    Sessions
    Session 1
    Tue 18 Apr 09:00 PDT - Tue 18 Apr 12:00 PDT
    Online
    Session 2
    Wed 19 Apr 09:00 PDT - Wed 19 Apr 12:00 PDT
    Online
    Session 3
    Thu 20 Apr 09:00 PDT - Thu 20 Apr 12:00 PDT
    Online
    Session 4
    Thu 27 Apr 09:00 PDT - Thu 27 Apr 12:30 PDT
    Online
    • $400.00 excl. Tax
  • 02
    May

    WISE #116 Outbound Phone Sales Professional

    Online
    3 3-hour sessions
    This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.
    Session information
    Sessions
    Session 1
    Tue 02 May 09:00 PDT - Tue 02 May 12:00 PDT
    Online
    Session 2
    Wed 03 May 09:00 PDT - Wed 03 May 12:00 PDT
    Online
    Session 3
    Wed 10 May 09:00 PDT - Wed 10 May 12:00 PDT
    Online
    • $375.00 excl. Tax
  • 02
    May

    WISE #111 Tasting Room Professional

    Online
    4 3-hour sessions
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.
    Session information
    Sessions
    Session 1
    Tue 02 May 15:30 PDT - Tue 02 May 18:30 PDT
    Online
    Session 2
    Wed 03 May 15:30 PDT - Wed 03 May 18:30 PDT
    Online
    Session 3
    Thu 04 May 15:30 PDT - Thu 04 May 18:30 PDT
    Online
    Session 4
    Wed 10 May 15:30 PDT - Wed 10 May 18:30 PDT
    Online
    • $400.00 excl. Tax
  • 09
    May

    WISE #121 Advanced Tasting Room Professional Certification

    Online
    May 9, 10, & 16, 9am - 12pm PT
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.
    Session information
    Sessions
    Session 1
    Tue 09 May 09:00 PDT - Tue 09 May 12:00 PDT
    Online
    Session 2
    Wed 10 May 09:00 PDT - Wed 10 May 12:00 PDT
    Online
    Session 3
    Tue 16 May 09:00 PDT - Tue 16 May 12:00 PDT
    Online
    • $375.00 excl. Tax
  • 13
    Jun

    WISE #113 Wine Club Professional

    Online
    4 3-hour sessions
    This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.
    Session information
    Sessions
    Session 1
    Tue 13 Jun 09:00 PDT - Tue 13 Jun 12:00 PDT
    Online
    Session 2
    Wed 14 Jun 09:00 PDT - Wed 14 Jun 12:00 PDT
    Online
    Session 3
    Thu 15 Jun 09:00 PDT - Thu 15 Jun 12:00 PDT
    Online
    Session 4
    Thu 22 Jun 09:00 PDT - Thu 22 Jun 12:30 PDT
    Online
    • $400.00 excl. Tax
  • 08
    Aug

    WISE #113 Wine Club Professional

    Online
    4 3-hour sessions
    This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.
    Session information
    Sessions
    Session 1
    Tue 08 Aug 09:00 PDT - Tue 08 Aug 12:00 PDT
    Online
    Session 2
    Wed 09 Aug 09:00 PDT - Wed 09 Aug 12:00 PDT
    Online
    Session 3
    Thu 10 Aug 09:00 PDT - Thu 10 Aug 12:00 PDT
    Online
    Session 4
    Thu 17 Aug 09:00 PDT - Thu 17 Aug 12:00 PDT
    Online
    • $400.00 excl. Tax