WISE #116

WISE #116 Outbound Phone Sales Mastery CertificationPhone Sales & Service representative

Hours: 16
Cost: $700
Prerequisite: WISE #112

About WISE #116

Today’s DTC professionals are not content to sit by the phone and wait for it to ring. They are proactively reaching out to customers of all kinds in outbound phone campaigns. But how successful are they in converting those calls into cash? How is it measured? In this 2-day course, our instructors will help increase your odds of success by teaching your team the psychology of sales, how to craft re-usable scripts, and how to overcome the obstacles to closing sales. They will also share measurement best practices so you can monitor results and take corrective action as needed to achieve your revenue goals.

In this advanced course, sales professionals will become master revenue generators by deepening their knowledge in the following areas:

  • Building relationships that start with rapport and lead to closed sales
  • Listening and questioning skills
  • Up-selling and cross-selling techniques
  • Tracking and measuring results

Successful completion of this course will result in earning a WISE Mastery Certificate as a Outbound Phone Sales Professional.


Who Should Take This Course?

This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.