Uncertain times can feel like a game of survival for many in the wine industry. With tighter budgets, shifting consumer spending, and market challenges, it’s tempting to cut back on non-essential expenses like staff training and development. Yet, those who invest in their teams during tough times often emerge stronger,…
According to AI, ChatGPT specifically, AI, or Artificial Intelligence, refers to the simulation of human intelligence in computer systems, enabling them to perform tasks that typically require human intelligence, such as learning, reasoning, problem-solving, and decision-making. So, does that mean AI is going to take all the jobs? No… but…
OND – these three letters have a BIG impact for wine industry professionals. October, November, December – the three busiest months of the year. The pursuit of annual sales targets, orchestration of corporate gifting initiatives, and the crafting of captivating events and strategic marketing endeavors to harness the holiday sales…
It’s always important to make the most of every single guest walking through our tasting room door. While most wineries are hiring friendly staff with strong service hearts, sales skills continue to be an area of opportunity for our industry. Many people worry that selling wine is too pushy,…
As we mentioned in our previous blog and content email, traffic is down everywhere. We can only do so much to increase our sales in the tasting room when the traffic is slow. We previously covered how to manage what we can control – our guest experience from start to…
There is a perfect storm brewing. It is time to batten down the hatches! A recurring theme is coming up in recent WISE conversations all over the country. From our friends in the New York Finger Lakes to wineries in Texas Hill Country, from Woodinville, WA to Temecula, CA we…
In 2020, we tried some new things. Pivot was the word. This year we started to settle in to the new normal, working in customer service during a pandemic. While some things have returned from the old ways, the new normal includes adaptations we made in response to the pandemic….
The last quarter of the year can be stressful one for ecommerce businesses even in the best of times. Unsurprisingly, this year is proving to be even more so with shipping delays and lack of guarantees of delivery times with our usual third-party shippers. How can we navigate these challenges…
Did you know that we, humans, fear change more than we fear death? Studies prove that change tops the list of things the human species dread. We are creatures of habit and dislike being faced with the unknown and the disruption of our routines. Change creates anxiety and uncertainty…
Get Prepared Now for a Successful 2020 Hiring Season We all know hiring and training is a huge investment, and if we don’t do it correctly, the cost is even greater, requiring more resources to find and train new team members (again), and creating productivity and morale issues among other…