Raise your hand if your winery enjoyed a spike in wine club acquisition in 2021. We have heard (and seen the metrics) that many wineries were able to not only keep their club members through 2020, but also saw an increase in acquisitions in 2021 with the increased traffic. Fantastic!…
We’ve been hearing how visitation has been down over the last few months of summer and that has many wineries worried about their wine clubs. Since most members are converted to club from the tasting room, we need the traffic to acquire a lot of club members, but we also…
As we mentioned in our previous blog and content email, traffic is down everywhere. We can only do so much to increase our sales in the tasting room when the traffic is slow. We previously covered how to manage what we can control – our guest experience from start to…
In 2020, we tried some new things. Pivot was the word. This year we started to settle in to the new normal, working in customer service during a pandemic. While some things have returned from the old ways, the new normal includes adaptations we made in response to the pandemic….
Four Member-centric Event Styles & How To Maximize Each One As we approach harvest season, wine club members are looking for ways to engage and interact with their beloved wineries. There are so many great ways to get your biggest fans involved and active in your brand with events. The…
Hellooooo summer! Or as many club managers like to call it, ‘that sweet slice of daylight between spring and fall shipments’. Let’s take a moment to do a wine club wellness check! In addition to cleaning up lists, addressing declined cards, getting outstanding pick-ups out the door, here is a…
Several years ago, a major newspaper did a review of wine clubs, concluding that some “had become dumping grounds for excess inventory.” While that may have been partially true for some brands, it was not true for others. Nevertheless, the perception was out there, hanging in the air creating a…
How to Minimize Attrition Wine Clubs are the bread and butter of many wineries. Wine Clubs are the main, reliable channel for revenue that allows wineries to buy the grapes, make payroll, pay the overhead. The traditional way of building wine clubs has been through tasting room visits – that’s…
We have all read the news this week and are well-aware of the effects of COVID-19 on the economy. As a DTC Manager, you may be feeling a bit of panic with the possibility of a weekend of cancelations ahead. We wanted to offer you some ideas to help offset…
In a survey conducted in January through March 2020, there were more than 200 survey respondents from across the United States and Canada giving feedback on tipping. The results? Most wineries allow tipping. When we looked at all respondents, 78% allow tipping. This was even higher in Washington and Oregon…