Events

    Level 1

  • WISE #111 Tasting Room Professional Certification

    12 Hours
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.
    From $400.00
    Online 12 Mar
  • WISE #112 Inside Sales Professional Certification

    12 Hours
    This course is ideal for employees of a winery or wine retailer who talk to customers on the phone, winery customer service or call center employees who want to improve their effectiveness, and winery employees who wish to learn customer service and phone sales best practices. It is also appropriate for those seeking to begin their career in the wine industry in either a customer service or inside sales role.
    From $400.00
    Online 19 Mar
  • WISE #113 Wine Club Professional Certification

    12 Hours
    This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.
    From $400.00
    Online 09 Jul
  • WISE #115 DTC Metrics Team Fundamentals

    6 Hours
    This course is for anyone who works at a winery in a frontline role; does or wants to do DTC data analysis as part of their job to improve their effectiveness and expand their DTC expertise; current wine industry DTC staff and managers who want to create, analyze, and manage their metrics and dashboards; other winery employees who would benefit by a better understanding of DTC data and metrics; wine retail professionals; also appropriate for those with no industry experience who want to work in wine related
    From $350.00
    Register interest
  • WISE #116 Outbound Phone Sales Professional Certification

    9 Hours
    This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.
    From $375.00
    Online 16 Apr
  • WISE #118 Corporate Gifting Professional

    6 Hours
    The goal of this course is to develop professional skills for winery marketing personnel to identify and sell multiple wine gifts to businesses.
    From $350.00
    Online 06 Mar
  • WISE #121 Advanced Tasting Room Professional Certification

    9 Hours
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.
    From $375.00
    Online 23 Apr