Events

    Certification

  • WISE #111 Tasting Room Professional

    12 Hours
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.
    From $400.00
    Online 18 Apr
  • WISE #113 Wine Club Professional

    12 Hours
    This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.
    From $400.00
    Online 13 Jun
  • WISE #116 Outbound Phone Sales Professional

    9 Hours
    This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.
    From $375.00
    Online 02 May
  • WISE #121 Advanced Tasting Room Professional Certification

    9 Hours
    This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.
    From $375.00
    Online 09 May
  • WISE #212 Events Management Certification

    9 Hours
    This certification class is designed for current winery Event Managers (or others who works closely with events) who want to sharpen their existing skills. It will also benefit winery managers seeking a better understand of event best practices and those who need multiple Level II WISE Certificates to begin their Level III WISE DTC Leadership coursework. It will also benefit caterers focused on wine country events.
    From $500.00
    Online 12 Apr
  • WISE #216 Outbound Phone Sales Manager

    6 Hours
    This certification class is designed for current Outbound Phone Sales Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of outbound phone sales best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with outbound phone sales experience who are seeking to expand their role.
    From $500.00