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28May
WISE #211 Tasting Room Management Certification
OnlineMay 28, 29, 30, 31, June 4 & 5This certification class is designed for current Tasting Room Managers who want to increase their effectiveness. It will also benefit winery managers seeking a better understanding of tasting room best practices and those who need multiple WISE Level II Certificates to begin their Level III DTC Leadership coursework. This course is also a valuable resource for those with tasting room experience who are seeking to expand their role.Sessions
Session 1
Tue 28 May 09:00 PDT - Tue 28 May 12:00 PDTOnlineSession 2
Wed 29 May 09:00 PDT - Wed 29 May 12:00 PDTOnlineSession 3
Thu 30 May 09:00 PDT - Thu 30 May 12:00 PDTOnlineSession 4
Fri 31 May 09:00 PDT - Fri 31 May 12:00 PDTOnlineSession 5
Tue 04 Jun 09:00 PDT - Tue 04 Jun 12:00 PDTOnlineSession 6
Wed 05 Jun 09:00 PDT - Wed 05 Jun 12:00 PDTOnline- $650.00 excl. Tax
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18Jun
WISE #111 Tasting Room Professional Certification
OnlineJune 18, 19, 20 & 27This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.Sessions
Session 1
Tue 18 Jun 09:00 PDT - Tue 18 Jun 12:00 PDTOnlineSession 2
Wed 19 Jun 09:00 PDT - Wed 19 Jun 12:00 PDTOnlineSession 3
Thu 20 Jun 09:00 PDT - Thu 20 Jun 12:00 PDTOnlineSession 4
Thu 27 Jun 09:00 PDT - Thu 27 Jun 12:00 PDTOnline- $400.00 excl. Tax
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19Jun
WISE #116 Outbound Phone Sales Professional Certification
OnlineJune 18, 19 & 25This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.Sessions
Session 1
Wed 19 Jun 09:00 PDT - Wed 19 Jun 12:00 PDTOnlineSession 2
Thu 20 Jun 09:00 PDT - Thu 20 Jun 12:00 PDTOnlineSession 3
Tue 25 Jun 09:00 PDT - Tue 25 Jun 12:00 PDTOnline- $375.00 excl. Tax
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26Jun
WISE #112 Inside Sales Professional Certification
OnlineJune 26, 27 & July 2This course is ideal for employees of a winery or wine retailer who talk to customers on the phone, winery customer service or call center employees who want to improve their effectiveness, and winery employees who wish to learn customer service and phone sales best practices. It is also appropriate for those seeking to begin their career in the wine industry in either a customer service or inside sales role.Sessions
Session 1
Wed 26 Jun 09:00 PDT - Wed 26 Jun 12:00 PDTOnlineSession 2
Thu 27 Jun 09:00 PDT - Thu 27 Jun 12:00 PDTOnlineSession 3
Tue 02 Jul 09:00 PDT - Tue 02 Jul 12:00 PDTOnline- $400.00 excl. Tax
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09Jul
WISE #113 Wine Club Professional Certification
OnlineJuly 9, 10, 11 & 16This is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.Sessions
Session 1
Tue 09 Jul 09:00 PDT - Tue 09 Jul 12:00 PDTOnlineSession 2
Wed 10 Jul 09:00 PDT - Wed 10 Jul 12:00 PDTOnlineSession 3
Thu 11 Jul 09:00 PDT - Thu 11 Jul 12:00 PDTOnlineSession 4
Tue 16 Jul 09:00 PDT - Tue 16 Jul 12:00 PDTOnline- $400.00 excl. Tax
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10Jul
WISE #121 Advanced Tasting Room Professional Certification
OnlineJuly 10, 11 & 17This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness.Sessions
Session 1
Wed 10 Jul 09:00 PDT - Wed 10 Jul 12:00 PDTOnlineSession 2
Thu 11 Jul 09:00 PDT - Thu 11 Jul 12:00 PDTOnlineSession 3
Wed 17 Jul 09:00 PDT - Wed 17 Jul 12:00 PDTOnline- $390.00 excl. Tax
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17Jul
WISE #213 Wine Club Management Certification
OnlineJuly 17, 18, 19, 24, 25 & 26This course is designed for Wine Club Managers who want to increase their effectiveness. It will also benefit other winery managers seeking to understand Wine Club best practices and those who need multiple Level II WISE Certificates to begin their Level III DTC Leadership coursework. It is also ideal for winery employees moving into Wine Club Management.Sessions
Session 1
Wed 17 Jul 09:00 PDT - Wed 17 Jul 12:00 PDTOnlineSession 2
Thu 18 Jul 09:00 PDT - Thu 18 Jul 12:00 PDTOnlineSession 3
Fri 19 Jul 09:00 PDT - Fri 19 Jul 12:00 PDTOnlineSession 4
Wed 24 Jul 09:00 PDT - Wed 24 Jul 12:00 PDTOnlineSession 5
Thu 25 Jul 09:00 PDT - Thu 25 Jul 12:00 PDTOnlineSession 6
Fri 26 Jul 09:00 PDT - Fri 26 Jul 12:00 PDTOnline- $650.00 excl. Tax
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06Aug
WISE #116 Outbound Phone Sales Professional Certification
OnlineAug. 6, 7 & 13This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.Sessions
Session 1
Tue 06 Aug 09:00 PDT - Tue 06 Aug 12:00 PDTOnlineSession 2
Wed 07 Aug 09:00 PDT - Wed 07 Aug 12:00 PDTOnlineSession 3
Tue 13 Aug 09:00 PDT - Tue 13 Aug 12:00 PDTOnline- $375.00 excl. Tax
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20Aug
WISE #111 Tasting Room Professional Certification
OnlineAug 20, 21, 22 & 27This course is designed for current tasting room employees and managers who want to improve their sales and service effectiveness, winery employees seeking a better understanding of tasting room best practices, and those with no industry experience seeking a position in a winery tasting room.Sessions
Session 1
Tue 20 Aug 09:00 PDT - Tue 20 Aug 12:00 PDTOnlineSession 2
Wed 21 Aug 09:00 PDT - Wed 21 Aug 12:00 PDTOnlineSession 3
Thu 22 Aug 09:00 PDT - Thu 22 Aug 12:00 PDTOnlineSession 4
Tue 27 Aug 09:00 PDT - Tue 27 Aug 12:00 PDTOnline- $400.00 excl. Tax
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01Oct
WISE #116 Outbound Phone Sales Professional Certification
OnlineOct.1, 2 & 8This course is designed for employees of a winery or wine retailer who regularly talk to customers on the phone, winery customer service or call center employees who want to fine tune their effectiveness, and winery employees who wish to master customer service and phone sales best practices.Sessions
Session 1
Tue 01 Oct 09:00 PDT - Tue 01 Oct 12:00 PDTOnlineSession 2
Wed 02 Oct 09:00 PDT - Wed 02 Oct 12:00 PDTOnlineSession 3
Tue 08 Oct 09:00 PDT - Tue 08 Oct 12:00 PDTOnline- $375.00 excl. Tax
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